Feedback

Find out what to do if our service didn't meet your expectations

At Futures, we help people get into work and training. We really want to improve our services and value customer feedback.

If our service didn't meet your expectations, we want to hear from you. You can tell us what you thought by:

   Talking to our staff
This could be your careers adviser, tutor, or anyone else from Futures
   Calling us on 08000 85 85 20
   Sending us a message via our ‘Get in touch’ form below

 

For all complaints, we will work to the following timescales:

  • Your complaint will be acknowledged within 3 working days
  • You will receive a full response from us within 7 working days
  • If you’re not satisfied with the response, your complaint will be referred to a senior manager, who will get back to you within 7 further working days.

 

Get in touch

Privacy Notice: Your information will be handled in accordance with the principles and laws of the Data Protection Act 2018 and at no time will it be used for purposes that are not related to the delivery of our service to you. For further details of how your data is used, please view our privacy policy.